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Posted By.... Gitarani MI   on   2019-09-23  

(1 - 3 Years) "SmartShift" Hiring: Associate Systems Engineer On Sept 2019 @ Bangalore


Company:        SmartShift

Website:           www.smartshifttech.com

Eligibility:       Any Graduate

Experience:      1 - 3 yrs

Location:           Bangalore

Job Role:          Associate Systems Engineer

JOB SUMMARY:

Company Profile:

At smartShift, we’re radically improving how businesses accomplish transformations with innovative automation throughout the entire enterprise software life cycle. And, at a quality level you’ve never seen before. Our Modern, Breakthrough Approach to Enterprise Software Management is gaining serious momentum.

Job Description:
1. To ensure the incident call is being recorded

2. Note in Slack important data, events, and actions, as they happen. Specifically:

  • Key actions as they are taken
  • Status reports when one is provided by the IC
  • Any key callouts either during the call or at the ending review

3. Act as the ongoing interface between the client and the system or application

4. Experience in handling critical incidents / driving critical bridge calls till the issue is resolved

5. Active listening skills on Tier 1 incident calls and document steps taken to resolve issue and record any action items discussed

6. Document all aspects of current state of the incident on the online real time collaboration tool

7. Review the communication on incident, extract relevant items from key events and collect all TODO items and add them to the post-mortem

8. Responsible for acknowledge and resolve the Incident/Service request as per resolution SLAs

9. Documenting SOP’s, and Root Cause Analysis documents

Candidate Profile:
Qualification: Any Graduate

Experience: 1 - 3 years of total work experience

Skills:
1. Excellent verbal and written communication skills.

2. ITIL Knowledge is plus

 

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