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Login to Reply   Posted By.... Gitarani MI   on   2020-11-15  

(2 - 3 Years) "Cisco" Hiring: Monitoring Engineer On Nov 2020 @ Bangalore


Company:         Cisco

Website:          www.cisco.com

Eligibility:       Bachelors Degree

Experience:    2 - 3 yrs

Location:        Bangalore

Job Role:       Monitoring Engineer

JOB SUMMARY:

Company Profile:

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

Job Description:
1. Configure, maintain and support production monitoring tools

2. Ensure that SLAs are tracked and reported

3. Monitor internal and customer facing tools and reports

4. Develop solutions that improves root cause analysis efficiency

5. Provide technical expertise to support interpretation of data captured by monitoring solutions

6. Coordinating with internal teams

7. Taking ownership of customer issues reported and seeing problems through to resolution

8. Researching, diagnosing, troubleshooting and identifying solutions to resolve basic configuration issues

9. Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates

Candidate Profile:
Qualification/Experience:
Bachelors Degree (or above) in engineering/computer science with an overall work experience of 2 - 3 years.

Skills:
1. Experience in monitoring different tools Nagios, AWS CloudWatch, SolarWinds(Pingdom) and Grafana

2. Ability to balance multiple tasks and priorities in a dynamic environment

3. Demonstrate effective initiative, organizational and analytical skills, attention to details, judgment and follow through

4. Ability to communicate effectively, verbally and in writing, with technical, business, and management staff

5. Knowledge of Windows and Linux operating systems

6. Knowledge of Cisco Location Services (MSE/CMX) is a plus

7. Prior customer support experience preferred

8. Willing to learn and develop new skill sets as applicable

9. Experience with incident management logging/tracking systems.

10. Basic Scripting knowledge

 


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