1 - 3 years
3-3.75 Lacs P.A.
Noida, Ghaziabad, Delhi / NCR
Job description
Role & responsibilities
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.
Candidates with experience of internet troubleshooting in the domestic process are
considerable with good communication skills.
Candidates with experience of voice process are considerable.
Contact Sudiksha@9266453700
Preferred candidate profile
1-3 years of experience in International Technical Support(Chat) .
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs.
Exclusions: Undergraduate Fresher are not eligible/Graduation freshers with Non Technical education are not eligible.
Perks and benefits
Medicare Facilities.
Salary ranges from 3LPA to 3.75 LPA.
Both side cab facilities.
Role: Chat Support
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate
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