0 - 1 years
Salary Not Disclosed
Mohali
Time and Venue
21st January - 30 January , 10.00 AM - 4.30 PM
Bestech Business tower A, Ground Floor Sector 66 phase 11 Mohali
Contact - Vanshika ( 9548905925 )
Job description
Please call on this number : 9548905925
Dear Candidates,
Greetings from Teleperformance...!!!
Job Title: Technical Customer Support Executive
Job Summary:
We are seeking a highly skilled and experienced Technical Customer Support Executive to join our team. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers via phone, email, and chat. The role involves troubleshooting and resolving technical issues, answering product-related queries, and ensuring customer satisfaction.
Responsibilities:
- Handle technical queries from customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to our products/services
- Provide accurate and timely solutions to customer inquiries
- Utilize knowledge base and internal resources to resolve customer issues
- Escalate complex issues to senior technical support team as needed
- Maintain accurate records of customer interactions using CRM software
- Meet or exceed customer satisfaction and first-call resolution targets
Requirements:
- Bachelor's degree in Computer Science, IT, BCA/BSC Computer science/ Bsc It, Btech, Diploma in Engineering after 12th
- Strong technical knowledge of [specific technologies or products]
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong customer service and interpersonal skills
Preferred Qualifications:
BCA/BSC Computer science/ B.sc It, B.Tech, Diploma in Engineering after 12th
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the [industry] sector
- Professional development and growth opportunities
- Collaborative and dynamic work environment
Walkin Address - Bestech Business tower A, Ground Floor Sector 66 phase 11 Mohali
Also Mention my name in top of your Resume "HR vanshika"
Salary:- 20k ctc
If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer support, please submit your application!
Hr Name- vanshika
Contact number - 9548905925
Role: IT Support - Other
Industry Type: BPM / BPO
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: BCA in Computers, B.Tech/B.E. in Any Specialization
PG: MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization
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