Experience: 0 - 1 years
Salary: Not Disclosed
Location: Gurugram
Time and Venue
5th April , 11.00 AM - 3.00 PM
HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Job description
HCL is hiring for Freshers (Non-IT Role) | 5th April, 2025
Designation: Process Associate
Eligibility Criteria : Any graduate, except BTech, BCA, MTech, or MCA degree, are not eligible.
Work Location: Client Site, Unitech Signature Tower, Gurgaon
Shifts: 24x7, 5 days working, 2 days off (Rotational offs)
Cabs: Yes, Chargeable
Walk-In Date : 5th April,2025
Walk-In Address: HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Time: 11:00 am - 3:00 pm
Contact Person: Tanya/ Navya
**Please carry two copies of your resume**
Job Description
Type of Requirement: Email Support (Excellent Written & Verbal Communication is a must)
Required Skills:
Excellent fluency in the English language, both written and spoken.
Driven to deliver an excellent customer experience through resolutions and adherence to response times.
Skills Set Required:
Excellent English written communication skills (MUST HAVE)
Strong email writing skills with a focus on customer service.
Ability to solve customer queries via email.
Job Responsibilities:
Use deductive reasoning to make sound business decisions.
Follow best practices and collaborate with multiple teams to complete tasks and other daily job functions.
Multi-task across tools to maintain client databases, validate order information, and verify payment terms with high attention to detail and urgency.
Ensure compliance with company and business policies, administer open sales orders, and ensure appropriate order flow.
Own and manage internal order-to-cash processes for multiple products, ensuring compliance with organizational policies.
Learn and process all products offered in the logo.
Key Skills:
Team-oriented and a collaborative team player.
Situational/contextual awareness with the ability to understand the impact of ones work.
Excellent critical and analytical thinking abilities.
High attention to detail and professionalism.
Proactive, self-motivated, and able to work with minimal supervision.
Strong decision-making and problem-solving skills, committed to resolution and compliance.
Excellent organizational, time, and workflow management skills.
Note: Freshers Eligibility Criteria : Any graduate, except BTech, BCA, MTech, or MCA degree, are not eligible.
Role: Non Voice - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: BFA in Any Specialization, BAMS in Any Specialization, BHM in Any Specialization, BVSC in Any Specialization, B.Com in Any Specialization, BHMCT in Any Specialization, B.P.Ed in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Des. in Any Specialization, B.Ed in Any Specialization, BDS in Any Specialization, B.Pharma in Any Specialization, MBBS in Any Specialization, B.Sc in Any Specialization, B.U.M.S in Any Specialization, B.El.Ed in Any Specialization, BHMS in Any Specialization, B.Arch in Any Specialization, B.A in Any Specialization
PG: MCM in Any Specialization, M.Pharma in Any Specialization, MVSC in Any Specialization, CA in Any Specialization, Integrated PG in Any Specialization, M.Arch in Any Specialization, M.A in Any Specialization, MS/M.Sc(Science) in Any Specialization, CS in Any Specialization, MFA in Any Specialization, PG Diploma in Any Specialization, M.Com in Any Specialization, M.Des. in Any Specialization, MBA/PGDM in Any Specialization, ICWA (CMA) in Any Specialization, M.Ch in Any Specialization, MDS in Any Specialization
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