Experience; 0 - 3 years
Salary: 2.75-3.75 Lacs P.A.
Noida
Time and Venue
4th April , 12.00 PM - 1.00 PM
Meeting ID: 437 648 120 963 (Kindly download the Microsoft Teams Application) Passcode: 5Jf6Tu3Q
Contact - Kumari Neha
Job description
Hi,
InfoEdge is hiring for the role of Customer Support. Kindly find the details below.
Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.
Job Description:
Manage inbound / outbound calls, chat and emails from customers
Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
Adhere to the laid down procedures / protocols of the process & organization
Identify customer queries, concerns and overall needs and provide solutions
Address customer complaints in a timely, compassionate and patient manner
Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
Create customer satisfaction and delight by solving product related queries timely
Required Skills:
Good communication skills
Active listening skills
Strong convincing skills
Client handling skills
Desired Skills:
Good interpersonal skills
Solution oriented with effective problem-solving skills
Why Join Us:
This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.
To learn more about Info Edge visit http://www.infoedge.in/
Role: Customer Success Associate
Industry Type: Internet
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
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