Time and Venue
24 April , 10.00 AM - 1.00 PM
Microsoft Teams meeting Join: https://teams.microsoft.com/meet/342366955001981?p=6coro5Srr8T6LnKoWZ Meeting ID: 342 366 955 001 981 Passcode: UE7We9Ub
Job description
Greeting from NTT DATA,
In these roles you will be responsible for:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
â?¢ Analyzing medical insurance claims for quality assurance
â?¢ Resolving moderately routine questions following pre-established guidelines
â?¢ Performing routine research on customer inquiries.
â?¢ Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Requirements for this role include:
Ability to work regularly scheduled shifts from Monday-Friday according to US time.
â?¢ High school diploma
â?¢ 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
â?¢ 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
â?¢ 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Shift timings will be 5.30 PM- 3.30 AM . complete night shift
Complete work from office.
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Interested pls join the below link:
Date of Interview: 24th April 2026
Time : 10.00 AM - 12.00PM
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/342366955001981?p=6coro5Srr8T6LnKoWZ
Meeting ID: 342 366 955 001 981
Passcode: UE7We9Ub
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
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