Wipro is seeking candidates for the role of Analyst at their Gurugram location. This position is open to individuals with a BE/B. Tech degree or a graduate degree from a technical or non-technical background. Suitable candidates will have 0 to 2 years of experience. As an Analyst, you will be responsible for analyzing data, supporting various business processes, and contributing to the efficiency and effectiveness of operations.
Company Name: Wipro
Job Role: Analyst
Education Required: BE/B.Tech, Graduate (Tech/ Non Technical background)
Experience Required: 0 â?? 2 Years
Job Location: Gurugram
Role and Responsibilities:
Understand the context of the query, determine the exact ask from the requestor, research or troubleshoot the request, and draft a response as per defined guidelines.
Monitor and own the assigned cases/ tickets and ensure successful processing of the same adhering to the defined SLAs and case priority.
Receive, review, and process all relevant documentation attached to the queries pertaining to leave of absence, employee status changes, etc.
Participate and manage transactional activities pertaining to query resolution & follow-ups on information from required stakeholders
Performing self-checks on processed cases before responding to requestors to ensure response/actions are as per agreed standards
Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
Enable the build & maintenance sops by ensuring new learnings/scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture.
Identify improvement opportunities to strengthen/ streamline existing processes following a continuous improvement culture.
Required Skills and Qualifications:
Graduate (Tech/ Non Technical background)
Technical profile (e.g BE/B.Tech) considered with an operational background
Ability to interpret Customerâ??s situation and connect the dots to the available resources & solutions.
Requires good analytical skills in order to validate complex & dynamic queries.
Ability to prioritize & organize tasks.
Apply Here
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