Genpact is hiring freshers for the role of Process Associate â?? Customer Service at its Hyderabad location. The position is open to graduates from any discipline. This opportunity offers recent graduates a chance to kick-start their careers in customer service with a global leader in business process management, providing excellent exposure to client interactions and process improvements.
Company Name: Genpact
Job Role: Process Associate â?? Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
Respond to customer queries and customers concern.
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Required Skills and Qualifications:
Graduate (Any Discipline).
Freshers are eligible.
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach.
Excellent proficiency with written English and with neutral English accent.
Apply Here
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