0 - 1 years
Salary Not Disclosed
Bengaluru
Time and Venue
26 November , 9.30 AM - 5.30 PM
*Qspiders Velachery* Address: Plot No 11 A, 2nd Floor Gofrugal building, Sree Narayana Complex, near Bus Stop, Spic Nagar, Vijaya Nagar, Velachery, Chennai, Tamil Nadu 600042
Job description
Walk-In for Fresher to begin their career to reach out to their dreams!!!
Job Opportunities for Fresher - Techies who are not interested in Development roles but still be a Techie
Designation- Technical Product Specialist
Experience 0- 6 months
Education: Graduated, pass out batch from 2022, 2023 and 2024 with excellent communication skills with IT technical background
Job Location -Bangalore, Karnataka (Work from Office)
Shifts - Rotational shift including Night shifts
Communication skill should be excellent
Technical Skills Required:Linux, Programming Language, Devops Cloud SQL, Trouble Shooting and strong in Debugging
Job DescriptionAs a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution.
Roles Responsibility:
Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
Provide customers micro consulting engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatraces software intelligence platform in order to get the most value and return on their Dynatrace investment.
Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
Track and document customer touchpoints and engagements.
Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
Chat focused: 80%
Looking forward for those smart techies to drop in for an Interview on Tuesday between 10 AM to 2 PM at the venue given below,
Address:
*Qspiders Velachery*
Address: Plot No 11 A, 2nd Floor Gofrugal building,
Sree Narayana Complex, near Bus Stop,
Spic Nagar, Vijaya Nagar, Velachery, Chennai, Tamil Nadu 600042
Team IonIdea
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Information Technology, Mechanical, Civil, Computers, Electrical, BCA in Any Specialization, B.Sc in Computers
PG: MS/M.Sc(Science) in Computers, M.Tech in Computers, PG Diploma in Computers, MCA in Any Specialization
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