Willis Towers Watson is conducting a walk-in interview for the role of Technical Support at its Thane office. Candidates with a graduation degree and 0 to 5 years of experience are invited to attend. The walk-in event is scheduled for 7th December 2024, between 11:30 AM and 1:30 PM.
Company Name: Willis Towers Watson
Job Role: Technical Support
Education Required: Any Graduate
Experience Required: 0 â?? 5 years
Job Location: Thane
Walkin Date: 7th December 2024, 11.30 AM â?? 1.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
Communicate effectively with clients/ members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
Consistently provide a quality customer experience to clients/ members.
Continuously seek to identify areas where the service to clients/ members could be improved and communicate to the Senior Administrator/ Team Leader.
Deal with queries and requests by the use of standard letters and references to procedures.
Recognize and escalate potential problems and potential complaint cases.
Ensure complaints procedure is adhered to and that all complaints are immediately notified to the Senior Administrator.
Seek clarification where errors are made.
Monitor own workflow to ensure service levels are achieved.
Prioritise and manage own workload and maintain a rolling schedule of objectives.
Accurately perform manual calculations.
Know and live the firmâ??s values.
Operations Management/ Operational Effectiveness
Participate and contribute in team huddles.
Proactively support key initiatives that have been delivered to implement change.
To ensure any feedback (including breaches/ errors) found in the process is informed to the team Manager instantly.
Required Skills and Qualifications:
Must have completed full-time graduation.
Good communication and interpersonal skills.
Walkin Date and Venue:
Walkin Date: 7th December 2024, 11.30 AM â?? 1.30 PM
Walkin Venue: Willis Towers Watson WTW, 7th floor, A&B Wing, Ithink Techno Campus, Pokharan Road 2, Subhash Nagar, Thane- 400606. Landmark Beside Viviana Mall.
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