Job description
Greetings from KVC CONSULTANTS LTD.
*Kindly note this is a work -from -office role with job location in Pune
& Bangalore
NOTE:-
We have walk-ins at the Kolkata and Hyderabad location, but the work location will be Pune and Bangalore only .
Profile - Technical Support Executive
Job location -Pune and Bangalore
Qualification
* Graduates
* Good Verbal --- communication skills in English
*Freshers also eligible --- Rs 2.77 LPA
( BTECHS / BCA/BBA /BSc in Computer Science -- pass outs with degree only )
*1 year+ International Technical support Experience'
Salary - Rs 4.50 to 5.50 LPA -- as per last Sal / Exp
*2 year+ International Technical support Experience
Salary - Rs 5.50 to 7.00 LPA -- as per last Sal / Exp
Working days -5 (Rotational Shifts) -2 days rotational off
Roles and Responsibilities ---
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.
To get your Telephonic Interviews scheduled, kindly reach out to our expert HRs
ISHITA -9278437742
SHRUTI CHANDRA -8112790730
SHRUTI --9821182649
## NO PLACEMENT CHARGES
## DIRECT INTERVIEW
## IMMEDIATE JOINING
Thanks and Regards
H.R Team
KVC CONSULTANTS LTD.
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
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