Job description
Hello Jobseekers,
Job Title: Customer Service Executive
Location: Lucknow, Uttar Pradesh
Salary Range: 15,000 - 30,000 per month
Please note: Candidates who will be visiting office for walk-in interviews has to mention 'Shiningstars ITPL' on the top of their resume.
Job Summary:
We are looking for a dedicated and customer-focused Customer Service Executive to join our team in Lucknow. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats professionally
Resolve customer complaints and queries in a timely manner
Maintain accurate records of customer interactions
Provide product/service information to customers
Escalate complex issues to the appropriate department when necessary
Maintain a positive and empathetic attitude toward customers at all times
Requirements:
Minimum qualification: 12th pass / Graduate preferred
Good communication skills
Basic computer knowledge
Prior experience in customer service/BPO is a plus (Freshers can apply)
Skills Required:
Strong communication and interpersonal skills
Problem-solving ability
Patience and active listening
Time management
Working Conditions:
Full-time role
Rotational shifts (if applicable)
6-day working week (as per company policy)
Benefits:
Competitive salary within 15,000 30,000 range
Performance-based incentives
Training and career growth opportunities
Interested candidates can connect 9278423607(HR Khushi)
7398736779(HR Ashhar)
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education UG: Graduation Not Required
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