Time and Venue
12th May - 23 May , 10.30 AM - 12.30 PM
Tech Mahindra, Phase II, Electronic City, Bengaluru, Doddanagamangala Village, Karnataka - 560100 (View on map)
Contact - Nelson
Job description
Job description
Requirements:
Excellent voice communication skills
Freshers and Experience both are eligible
Experience in International Voice support will be and added advantage for experience candidates
Basic computer proficiency
Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing speed: Minimum 20 WPM with 80% accuracy
Both-side transportation will be provided
Preferred Competencies
Customer Focus
Strong customer service orientation
Ownership mindset to follow up and ensure customer expectations are met
Communication Skills
Ability to communicate thoughts clearly and in a well-structured manner
Excellent live writing skills
Customer Interaction Skills
Friendly, positive, and upbeat approach
Ability to handle difficult or irate customers effectively
Capability to set expectations and convey information professionally and positively
Problem-Solving Skills
Proactively investigates customer needs and takes corrective action
Effectively solves routine issues by gathering required information
Applies a systematic approach to problem-solving
Interpersonal Skills
Maintains a professional and positive demeanor
Treats others with courtesy and respect
Adaptable communication style to work effectively with diverse individuals
Key Responsibilities
Deliver clear, polite, and professional written communication
Escalate customer issues accurately and appropriately
Maintain a positive and professional image of the organization
Adhere to company policies, procedures, and departmental guidelines
Accurately document contact topics and actions using Amazon tools
Maintain email handle time while being friendly, informative, and solution-oriented
Meet productivity and quality benchmarks consistently
Identify trends, suggest improvements, and proactively seek solutions
Demonstrate a strong sense of urgency in customer responses
Perform additional duties as assigned
Note: Please carry your resume and any Govt ID proof with you while coming.
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Graduation Not Required
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