EXP :- 0 - 6 years
Bhuj, Anjar
Job description
Gold Appraiser
Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
Conducting gold valuations and identifying gold purity accurately.
Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
Ensuring proper collection and storage of customer KYC documents.
Following up with customers for timely collection of interest and principal payments.
Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.
Customer Care Executive
Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers.
Drive & ensure continuous customer engagement through various channels.
Maintaining quality portfolio by tracking & controlling ROI.
Provide after sales service to existing customers and obtain references from them to increase the customer base.
Strong follow up on interest collections to keep NPAs (non-performing assets) under control.
Interested Candidates can share their Resumes at pratikkumar.soni@iifl.com or 7208947602
Role: BFSI, Investments & Trading - Other
Industry Type: NBFC
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: BFSI, Investments & Trading - Other
Education
UG: Any Graduate
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