Genpact is inviting applications for the position of Process Associate â?? Content Moderation at its Hyderabad location. This role is suitable for both graduates and postgraduates, with freshers encouraged to apply.
Company Name: Genpact
Job Role: Process Associate â?? Content Moderation
Education Required: Any Graduate, PG
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
Provide resolution to maintain standards of quality.
Review content and provide resolution based on prescribed guidelines.
Recognize trends and patterns and raise issues timely.
Provide insights to help improve the support to the users.
Maintain a thorough understanding of processes and policies.
Provide excellent customer service to our customers.
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Required Skills and Qualifications:
Any Graduate (PG an added advantage).
Freshers are eligible.
Fluent in the English Language.
Effective probing skills and analyzing / understanding skills.
Problem-solving skills with a customer-centric approach.
Must be able to work on a flexible schedule (including weekend shift work).
Apply Here
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