PowerSchool is hiring for the role of Associate Technical Support Engineer at their Bangalore location. This opportunity is open to candidates from any graduate background with 0 to 2 years of experience. The role is ideal for individuals looking to build a career in technical support while working with a global leader in education technology solutions.
Company Name: PowerSchool
Job Role: Associate Technical Support Engineer
Education Required: Any Graduate
Experience Required: 0 â?? 2 years
Job Location: Bangalore
Roles and Responsibilities:
Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team.
Logs and tracks calls using problem management database and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Consults with programmers to explain software errors or to recommend changes to programs.
May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
All other duties as assigned.
Required Skills and Qualifications:
Proficient in Microsoft Office suite.
Salesforce experience preferred.
Prior CRM experience preferred.
Strong attention to detail and time management.
Strong oral and written communication skills.
Strong customer service and conflict resolution skills.
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.
Associateâ??s degree or equivalent work experience.
Apply Here
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