0 - 1 years
1-2.5 Lacs P.A.
Bengaluru
Time and Venue
5th December , 12.30 PM - 3.00 PM
Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur Road, Bengaluru, Karnataka 560103
Contact - Swatantrata
Job description
Role & responsibilities
Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
Experience in Core IT Support, Addressing Clients Worldwide (24*7).
Experience troubleshooting and configuring desktop hardware and associated peripherals.
Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
Experience working in a fast-paced environment.
Strong customer service experience.
Excellent communication skills is must.
Ability to multitask well.
Real time Ticket creation and documentation.
Ability to perform tasks within SLAs.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the SOPs / KBâ??s related to the issue and the relevant details provided by customers.
Walk the customer through the problem-solving process.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures & KB articles.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues faster.
24/7 rotational shift.
Preferred candidate profile
Perks and benefits
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
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